How to Log In to XM MT4/MT5: A Detailed Guide for Beginners

Once you have opened an XM account, you need to log your trading account in to MetaTrader before you can view charts, track your balance or place orders. For beginners, the most common mistakes are entering the wrong ID, picking the wrong server, or using an MT4 account to log in to MT5.

This article walks you through logging in to XM on MT4/MT5 across desktop, mobile and WebTrader, and shows you how to fix the most common login errors.

What do you need to log in to XM MT4/MT5?

Before opening MetaTrader, have these three details ready:

You also need to know exactly whether the account was created on MT4 or MT5. These are two separate platforms, and an MT5 account has to be used on the matching MT5 platform.

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Check whether your XM account uses MT4 or MT5

When you create a trading account, you choose either the MT4 or the MT5 platform. You then have to use the app that matches the account you opened.

For example:

1. An account created on MT4 → log in with MT4.
2. An account created on MT5 → log in with MT5.
3. Several XM accounts → check each one before entering the details into MetaTrader.

If you enter the right ID and password but choose the wrong platform, the account still will not log in.

How to find your XM account ID, trading password and server

Your login details are issued when the XM trading account is created. Check your registration email and your account details.

They consist of:

• ID: the number identifying your trading account.
• Password: the password used to log the account in to MetaTrader.
• Server: the server your account is hosted on.

The server has to be selected accurately, particularly since XM runs several different servers. On MT4, XM also lets you look up the list of trading servers directly inside the platform.

If you have forgotten your password, go through the password reset process rather than trying one password after another.

How to log in to XM MT4/MT5 on desktop

XM supports both MT4 and MT5 on desktop. Once the right platform is installed, logging in takes only a few steps.

Logging your XM account in to MT4

After installing XM MT4 on your computer:

1. Open MetaTrader 4.
2. Select File in the menu bar.
3. Select Login to Trade Account.
4. Enter your XM account Login/ID.
5. Enter your trading password.
6. Select the correct XM Server.
7. Click Login.

Once connected, MT4 starts receiving price data from the server and displays your trading account details.

Note: do not use your XM Profile login email in place of the trading account ID when MetaTrader is asking for a Login/ID.

Logging your XM account in to MT5

The steps on MT5 are much the same:

1. Launch MetaTrader 5.
2. Select File → Login to Trade Account.
3. Enter your MT5 account ID.
4. Enter your trading password.
5. Select the correct server for the account.
6. Confirm the login.

XM requires an MT5 account to access the MT5 platform, so don’t take an MT4 account ID and try to log in with it on MT5.

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Switching between several XM accounts in MetaTrader

If you hold several XM accounts, you don’t need to install multiple copies of MetaTrader.

To switch accounts:

1. Open MetaTrader.
2. Select File → Login to Trade Account.
3. Enter the ID of the account you want to use.
4. Double-check the server.
5. Enter the password and log in.

Before placing an order, re-check the account number, balance and server so you don’t trade on the wrong account.

How to log in to XM MT4/MT5 on mobile

You can use MT4 or MT5 on Android and iPhone. XM publishes separate login instructions for both operating systems.

Logging in to XM MT4 on Android and iPhone

XM also instructs users to find XM in the broker list and select the correct server before entering their account details.

Logging in to XM MT5 on Android and iPhone

For MT5, the process is nearly identical to MT4:

1. Open the MetaTrader 5 app.
2. Choose to log in to an existing account.
3. Search for the broker using the keyword XM.
4. Select your account’s server.
5. Enter your MT5 ID.
6. Enter your password.
7. Confirm the login.

If several XM servers appear, don’t pick one at random. Match the server name exactly against your account details.

You can also watch the detailed video guide on logging in to XM MT4/MT5 below:

How to log in to XM MT4/MT5 with WebTrader

WebTrader suits you when you want quick access to your account without installing MetaTrader on your computer.

XM offers WebTrader for both MT4 and MT5, supporting Demo and Real accounts alike.

Logging in to XM MT4 WebTrader

The basic process:

1. Open XM MT4 WebTrader from the official XM website.
2. Select your account’s server.
3. Enter your MT4 ID.
4. Enter your trading password.
5. Confirm the login.

Once connected, you can use the platform straight in your browser without downloading MT4.

Logging in to XM MT5 WebTrader

For an MT5 account:

1. Open XM MT5 WebTrader.
2. Select the matching server.
3. Enter your MT5 account ID.
4. Enter your password.
5. Continue into the trading interface.

XM’s MT5 WebTrader requires you to select a server before accessing the account.

How to check your XM account logged in successfully

Don’t just go by the fact that MetaTrader opened. After logging in, check your account details and the connection status as well.

Checking connection status and account details

Signs that the account has connected properly:

• MetaTrader is receiving market price data.
• Charts are updating.
• Your account details are displayed.
• There is no login error or lost-connection message.

You should also match the account ID on screen against the XM account you intended to use.

Checking your balance, market prices and order placement

Next, check:

1. Balance: whether the account balance is correct.
2. Equity: your current equity value.
3. Market Watch: whether instrument prices are updating.
4. Trade: whether the order window opens normally.

If your account details show but prices are not updating, the problem is more likely your network or the server connection than your ID and password.

Common XM MT4/MT5 login errors

XM recommends that when you cannot log in to MT4/MT5, you re-check the ID, password, server and internet connection, and possibly restart or reinstall the platform.

Wrong ID, password or XM server

This is by far the most common cause.

Check each in turn:

• Is the ID for the right account?
• Did you mistype the password?
• Is the server correct?
• Did a stray space get copied along with the details?

Get any one of ID – Password – Server wrong and the connection can fail.

Mixing up MT4 and MT5

MT4 and MT5 are not interchangeable login options.

For example:

• You have an MT4 account → use MT4.
• You have an MT5 account → use MT5.

If you are on MT4 and want to move to MT5, you need a suitable MT5 account — not just the MT5 download with your MT4 ID typed in.

“Invalid Account” or “No Connection” errors

If you see an error message, work through it in this order:

1. The account ID.
2. The trading password.
3. The XM server.
4. Your internet connection.
5. Restarting MetaTrader.

If that still doesn’t work, try updating or reinstalling the app from the official source.

Details are right but it still won’t log in

If you have checked the ID, password and server and it still fails:

• Try a different network — Wi-Fi, 4G or 5G.
• Close and reopen MetaTrader.
• Check the app version.
• Reinstall MT4/MT5.
• Re-check the server.
• Contact XM support if the error persists.

XM likewise recommends contacting their support team when the basic checks do not resolve the problem.

Summary

To log in to XM MT4/MT5 successfully, you only need to remember three key details: your account ID, trading password and XM server.

What matters most:

1. Establish whether the account uses MT4 or MT5.
2. Select the correct server.
3. Enter the right ID and password.
4. Check the connection once you are in.

If something goes wrong, work through each factor one at a time instead of repeatedly retrying the login. That finds the cause faster and stops you connecting to the wrong account or server.

If you don’t have an XM account yet, you can register an XM account through Backcom.io and receive 90% rebates daily.

Frequently asked questions (FAQ)

Can an XM MT4 account log in on MT5?

You should not use an MT4 account to log in to MT5. XM requires anyone accessing the MT5 platform to use a matching MT5 account.

What if I forget my XM trading password?

Use XM’s password recovery or reset function. Once you have created a new password, use it to log back in to MetaTrader.

How do I find the exact server for my XM account?

Check the account details XM provided when you opened the account. On MT4, XM also shows you how to open the Trading Servers list inside the platform to find the matching server.

How do I log in to an XM Demo account on MT4/MT5?

Logging in to a Demo account works the same way as a Real account:

1. Open the correct MT4 or MT5.
2. Enter your Demo ID.
3. Enter your password.
4. Select the matching Demo server.
5. Log in.

XM WebTrader also supports access to both Demo and Real accounts.